This Privacy Policy describes how Provenance Recovery Group (“Provenance,” “we,” “us,” or “our”) may collect, use, disclose, and protect information when you visit our website, communicate with us, or use our recovery-assistance services.
Information we may collect
We may collect information you provide directly, including your name, contact information, case reference number, messages, and documents you voluntarily submit. We may also obtain information from public records, government sources, courts, recorders, treasurers, tax authorities, property records, and commercially available contact or identity-verification sources.
How we may use information
We may use information to research potential claims, verify identity and eligibility, communicate with claimants, administer cases, prepare or support claim submissions, comply with legal obligations, prevent fraud, improve our services, and protect our rights and the rights of others.
Sensitive information
Do not submit Social Security numbers, banking credentials, full payment-card information, government identification documents, or other highly sensitive information through ordinary email or public website forms. When sensitive documents are required, we intend to provide a secure submission method.
Public case-status lookup
Our public case-status feature is designed to display only a high-level status. It is not intended to reveal claimant names, property details, claim amounts, dates, uploaded documents, or other case-specific information without authentication.
Sharing of information
We may share information with government agencies, courts, attorneys, service providers, identity-verification providers, technology vendors, and other parties as reasonably necessary to research, administer, submit, or resolve a claim, comply with law, or protect against fraud. We do not intend to sell claimant personal information for unrelated advertising purposes.
Data security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain. No website, transmission method, or storage system can be guaranteed to be completely secure.
Data retention
We may retain information for as long as reasonably necessary for case administration, legal compliance, dispute resolution, fraud prevention, recordkeeping, and legitimate business purposes.
Your choices
You may contact us to ask about information you have provided, request corrections, or ask questions about our privacy practices. Rights may vary depending on applicable law and jurisdiction.
Third-party links
Our website may link to government or other third-party websites. We are not responsible for their privacy practices or content.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above indicates when this version was last revised.
Contact us
Provenance Recovery Group
Email: support@provenancerecovery.com
Implementation note: This policy is a website-ready business template and should be reviewed by qualified counsel before launch, particularly once you select vendors, analytics tools, CRM systems, document-storage providers, and the states in which you will operate.